You'll find an estimated delivery window displayed on each product page, just below the "Add to Cart" button. While delivery times can vary, we aim to get your order to you within the timeframe specified after it ships.

At this time, sales tax is not being collected on your order. This is due to current tax regulations and our business operations. As our business grows and tax regulations evolve, we will begin collecting sales tax in accordance with state and local laws. Any applicable sales tax will always be clearly shown before you finalize your purchase.

Yes! We are pleased to offer free standard shipping on all orders within the continental United States, regardless of the order size.

Once your order has been picked up by our shipping carrier, you will receive a confirmation email containing a tracking number and an estimated delivery date. You can use this tracking number to monitor your shipment's progress on the carrier's website

We accept return or refund requests within 30 days of the delivery date for eligible products. Please check the product page to see if an item is eligible for return. For damaged or defective items, please see our specific policy below.

Shipping & Returns

Unfortunately, we do not accept returns for non-defective items due to a change of mind. We encourage you to carefully review product details and images before placing your order.

If your item arrives damaged or defective, please contact us immediately at support@livingcove.com. We will provide you with a prepaid return label to return the item. To process your claim quickly, please include photos of the receipt, shipping label, SKU/item number, outer packaging, and the damaged/defective area, along with any relevant communication.

If there has been no tracking update for 15 business days from the latest tracking information, please contact our support team at support@livingcove.com, and we will investigate the issue. Please note that delays may occur during holidays or due to extreme weather.

If the tracking information shows your order was damaged during transit, please provide a screenshot of the tracking details to support your refund request. Compensation will be determined based on the extent of the damage. For undelivered items where proof of delivery cannot be provided and the delivery is delayed by 10 or more days past the estimated time, please contact us at support@livingcove.com.

If your delivery exceeds the estimated time by 10 days or more and the carrier cannot provide proof of delivery, please contact us at support@livingcove.com. Compensation will depend on the outcome of the claim with the logistics provider.

Claims for damaged, wrong, or missing items must be filed within 30 days of the delivery date. For items that were not delivered, the claim period is 60 days from the shipment date.

Unfortunately, we are unable to cancel orders once they have been processed for shipping. Please double-check your order details before submitting your purchase.

If you have any other questions or concerns, please don't hesitate to contact our customer support team at support@livingcove.com. Or through the Contact Us page directly on the site. We're here to help!